Booking ConditionsBooking Conditions

The air holidays in ou brochures are ATOL protected. We hold a valid Air Travel Organisers' Licence (no 4500), granted by the Civil Aviation Authority (CAA). in the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any advance bookings. for further information, visit www.atol.org.uk.

Your contract will be governed by English law and any disputes will be dealt with in the courts of Northern Ireland.

When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport and tours (excluding Resort Booked Excursion).

 Booking your Holiday 

When you confirm a holiday booking you must read the booking conditions, sign a booking form and pay a deposit. The person who signs the booking form does so on behalf of all members of the party. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all services described on our invoice. This will be the only invoice issued unless you request a change in the holiday booked. This agreement shall be governed by English law and be subject to the exclusive jurisdiction of the English courts.

2. PAYMENT Of BALANCE

 The balance of the holiday must be paid at least 10 weeks prior to departure. If this payment is not received within that time, we reserve the right to treat your booking as cancelled and cancellation charges will become payable in accordance with the charges outlined in the next paragraph.

3. IF YOU CANCEL YOUR BOOKING

If you cancel the holiday we must be notified of the decision in writing. the cancellation will take effect from the day the written confirmed is received. The following scale of charges will be payable depending on type of holiday booked and when the notification of cancellation is received:-

More than 56 days Loss of deposit

56 -43 days 50% cost of holiday

42 -29 days 70% cost of holiday

28 -14 days 90% cost of holiday

14 days or fewer 100% cost of holiday

4. YOUR RESPONSIBILITY

We want all our valued clients to have an enjoyable, carefree Holiday. You are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe that you are unfit to travel, we may end your Holiday and terminate your contract. It is therefore, important that you are in good physical health and we recommend that you have a carer travel with you, should you need assistance whilst on holiday.

As a Christian based organisation, Aldor Holidasy have the right to maintain Christian Principles and standards.

5. SURCHARGES -Price increases After Booking:

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services, such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates, mean that the price of your Holiday may change after you have booked. However, there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Holiday, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more that 10% of the price of your Holiday, you will have the option of accepting a change to another holiday (subject to availability) or cancelling and receiving a full refund of all monies paid, except insurance costs. Should the price of your Holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you.

However, please note that travel arrangements for your Holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your Holiday was calculated using exchange rates as stated in the Financial Times on 14th November 2008.

6.CHANGES MADE BY US BEFORE TRAVEL

From time to time we may have to change details of the Holiday you have booked. If any change will have a significant effect on your Holidays, we will tell you about it before your Holiday. We will advise you as soon as we are aware of any change. Where we have booked your Holiday through another Tour Operator, eg Crystal Holidays, again we will notify you as soon as we have information relating to changes relating to your holiday. When changes are extreme and not suitable for you we will work on your behalf to arrange a suitable holiday. If you do not want to accept a significant change, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard. If you prefer, you may cancel your Holiday and receive a full refund of any money you have paid to us. We will consider a refund of insurance premiums paid to us.

 7. MINOR CHANGES BY US BEFORE TRAVEL

Any change which is not deemed to be significant, as outlined in the section entitled "Changes made by us before travel", will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this change.

  The flights we offer are operated by a range of scheduled, charter and low cost airlines. It may not be possible at the time of booking to specify the airline or type of aircraft. We are required to inform you of the identity of the airline operating your flight. Any changes to the operating airline will be advised to you in writing as soon as we are aware of them, or if there is insufficient time, we will phone you with the new flight details. We reserve the right to change airlines or aircraft types at any time and changes of this type will not constitute a major change.

8. CIRCUMSTANCES BEYOND OUR CONTROL

We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday after booking. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), change to Foreign Office advise to advise against travel to destination and significant building work ongoing outside of your accommodation.

 9. If WE CANCEL YOUR HOLIDAY

We can cancel your Holiday and any other holiday we operate. On rare occasions, we may need to cancel your Holidays, if there is insufficient demand for your chosen Holiday. If we have to cancel a Holiday, we will tell you as soon as possible. In these circumstances, we will offer you an alternative Holiday of equivalent or closely similar standard and price. Should we offer you a less expensive Holiday, we will refund the price difference. If you prefer you can receive a full refund of money paid to us for the Holiday and any Insurance Premium which you paid to us. We will not cancel your Holiday within 8 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen.

10. BROCHURE AND WEBSITE ACCURACY

We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of publication and we check regularly to see if we need to update or correct any information or prices. if there are any significant information changes or we find any mistakes, we will notify you in writing.Sometimes facilities described in our brochure/website will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. We will tell you about the withdrawal of any significant facility as soon as we are aware of the discrepancy.

11. IF YOU HAVE A COMPLAINT

If you have cause for complaint whilst on holiday, you must bring it to the attention of the group leader and/or the hotel, who will do their best to rectify the situation. Should a problem remain unresolved you should make a complaint in writing to Aldor Holidays within 28 days of the completion of the holiday. If you have special need that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone. For complaints arising from airlines, we will act as a liaison between you and the airline.

Please send your complaint to:- Aldor Holidays, 1 - 6 St Helen's Business Park, 130-134 High Street, Holywood. BT18 9HQ. Telephone Aldor Holidays 02890222240.

We aim to resolve all complaints ourselves, but if this is not possible your complaint can be considered under a scheme devised by the Association of British Travel Agents and administered by the Chartered Institute of Arbitrators. We will give you details of this scheme if you ask.

The scheme does not apply to claims over £7,500 in total or more than £1.500 per person, or to claims mainly about illness or injury. To take advantage of the scheme you must contact the Chartered Institute of Arbitrators within nine months of returning from your holiday.

12. MINIMUM NUMBER OF CLIENTS REQUIRED FOR GROUPS

Holidays are based on a minimum number (generally 35) of clients. If we have to cancel a holiday due to insufficient numbers, we will notify you, in writing, at least 2 months before departure.

13. INSURANCE

We insist that everyone taking one of our holidays has adequate Travel Insurance. Our Insurers offer Flight Protection cover and excess waiver. Please see separate details of cover.

14. LATE HOLIDAY BOOKINGS

Certain bookings made within 10 weeks of departure will be regarded as "Late holiday" bookings. Late holiday' bookings require payment of the price in full at the time of booking.

15. PASSPORT, VISA INFORMATION

Please refer to www.fco.gov.uk/knowbeforeyougo

16. HEALTH & TRAVEL ADVICE

Please refer to www.doh.gov.uk

Aldor Holidays is a Division of Orr's Travel Limited and is a Member of ABTA with membership No. 75045 W2280. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68 - 71 Newman Street, London, W1T 3AH. Tel 02076372444 or www.abta.com

This edition and text is copyright of Aldor Holidays 2009. All rights reserved. No part of our brochures or website  may be produced, stored in a retrieval system or transmitted, in any form or by any means, without the prior permission of Aldor Holidays. All brochures will be updated continuously and regularaly on the website.

ALDOR HOLIDAYS is a division of Orr' Travel Ltd. Company Reg. No. NI 16993

 

IMPORTANT HEALTH REQUIREMENTS RELATING TO YOU

 You must comply with the following conditions in order to have full protection under this policy. lf You do not comply We may, at our option, cancel the policy, refuse to deal with Your claim or reduce the amount of any claim Payment.

Fairsure Travel insurance operates on the following basis:

  • To be covered, You must be healthy, fit to travel and to undertake Your planned Trip;
  • The insurance will NOT cover You when You are travelling against the advice of a Medicalc Practitioner (or would be travelling against the advice of a Medical Practitione had You sought his/her advice);
  • The insurance will NOT cover You when You are travelling with the intention of obtaining medical treatment or consultation abroad;
  • The insurance will NOT cover You if You have any undiagnosed symptoms that require attention or investigation in the future (that is symptoms for which You are awaiting investigations/consultations, or awaiting results of investigations, where the underlying cause has not been established)

 No claim arising directly or indirectly from a Pre-existing Medical Condition affecting you and known to you will be covered unless:

a. You have dectared all Pre-existing Medical Conditions conditions to us; and

b. You have declared any changes in your health or prescribed medication; and

c. We have accepted the condition(s) for insurance in writing

Each Insured Person who has a Pre-existing Medical C ondition must make a Medical Health Declaration before each Period of Insurance and, if there are any changes in health or prescribed medication, prior to commencement of the Period of Insurance or departing on any Trip.

failure to declare all Pre-existing Medical Conditions that are relevant to the insurance may invalidate the policy.

We may require you to obtain a medical report from your General Practitioner or Consultant in order to assess whether cover applies. Any costs incurred in obtaining this medical report shall be borne by You.

Based on Our assessment of the medical information supplied to Us, We will decide whether or not the person is suitable for insurance, if certain exclusions or restrictions should be imposed, or if cover can be offered subject to the payment of an additional premium. lf We offer cover, and, if the cover is subject to the payment of an additional premium, cover will not commence until full payment has been received by Us and written confirmation has been provided by us.

To declare a Pre-existing Medical Condition or a change in health or prescribed medication, You should contact the Accident & General Medical Screening Helpline during office hours on: 1-8OO 719976 (if catling from the Republic of lreland) or 0800 358 0148 (if calling from the UK)

You should also refer to the General Exclusions.

IMPORTANT HEALTH REQUIREMENTS RELATING TO IMMEDIATE RELATIVES This policy will NOT cover any claims under Sections1 and 2 (Cancellation and Curtailment)arising directly or indirectlfy from any Pre-existing Medical Condition, (known to the InsuredPerson prior to the commencement of the Period of Insurance) affecting any:

  • Immediate Relative who is not travelling as an Insured Person under this policy; or
  • Any travelling companion who is not insured under this policy; or
  • Any person with whom You intend to stay whilst on Your Trip,

This exclusion only applies if during the 90 days immediately prior to the commencement of the Period of Insurance they:

  1. a. required surgery, inpatient treatment or hospital consultations; or
  2. b. required any form of treatment; or
  3. c. took more than 1 prescribed medication per day;or
  4. d. were on a waiting list for, or had knowledge of the need for, surgery, in patient treatment or investigation at any hospital or clinic at the commencement of the Period of lnsurance.

  5.  

OR

e. had received a terminal diagnosis at any time prior to the commencement of the Period of Insurance.

You should also refer to the General Exclusions.

lf You cannot comply with these requirements please contact:

Accident & General Insurance Services Ltd, 34 Lower Abbey Street, Dublin 1, Tel: (01) 8748458

E-mai:l sales@accidentgeneral.ie.

You are advised to obtain an EHIC ( European Health lnsurance Card) prior to travel. An EHIC can be obtained from the Post Office and/or Your local health board in the Republic of lreland or from a Post Office in the UK.