Who are we?
We are Orr's Travel Ltd. Our address is 1-6 St. Helen’s Business Park, 130-134 High Street, Holywood, Co. Down Northern Ireland BT18 9HQ. You can contact us by post at the above address, by email at or by telephone on 028 9022 2220.
The contact details of our Data Protection Officer are:
Kyle Christie, , 1-6 St. Helen’s Business Park, 130-134 High Street, Holywood, Co. Down, Northern Ireland BT18 9HQ, 028 9022 2220
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed it is stored in a database at our premises in Holywood and a member of staff will deal with your enquiry and reply to you by either email or phone.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for five years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.
Other types of transactions via our website
We request your, Name, address and telephone number
This is for the purpose of enquiring about a holiday
The lawful basis of answering your holiday enquiry
Your information is shared to our team.
It is stored in our enquiry e-mail box on our server.
No automated decisions are made based on the data
We retain this unless you request it to be removed.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner's Office
We will update the version number and date of this document each time it is changed.